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OPERATE
GitLab MSP Partner
GitLab trusts demicon for operating production instances as an officially certified Managed Service Provider.
GitLab Managed Hosting
Your GitLab in expert hands
demicon advises, migrates, implements and operates GitLab - supported by all three GitLab partnerships and thousands of hours of project experience in enterprise environments of regulated industries.
#1 Partner in EMEA for Professional Services
OUR PROMISE
Enterprise IT should not have to choose between control and performance
You need GitLab in top form - secure, fast, compliant - without having to build your own platform team to maintain operations.
demicon offers Managed GitLab Hosting as the logical next step after consulting and implementation. We not only keep your GitLab instance running but also optimize it so your development teams can deliver faster and more securely - on an infrastructure that meets German and European compliance requirements.
A central partner. From the first conversation to ongoing operations.
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WHY demicon
All three GitLab partnerships. A German provider
In the DACH market, only a few companies hold all three GitLab partnerships. demicon is the German option.
ADVISE
GitLab Select Partner
Certified by GitLab for consulting on platform strategy, architecture, and licensing.
IMPLEMENT
GitLab Professional Services Partner
Implementation according to GitLab's engineering standards - from architecture to rollout.
WE GROW WITH YOU
Unlock the full potential of your platform
+25
Enterprise Projects
+4,279
Project hours
+10
Industries
7
Countries
+5
of leading European financial institutions
MIGRATION FROM ANY PLATFORM
We start where you are today
Die meisten Managed Hosting Anbieter setzen voraus, dass Sie GitLab bereits nutzen. Wir starten von jedem Ausgangspunkt.
| Source Platform | Our services |
|---|---|
| Jenkins | Complete CI/CD Transformation - Pipelines, Runner, Automation |
| Azure DevOps | Repository Migration, Pipeline Conversion, Workflow Redesign |
| Bitbucket | Complete migration with history retention, no data loss |
| GitHub | Repository Migration, CI/CD Component Libraries, GitLab-native Workflows |
| GitLab SaaS | Switch to Self-Managed with full control and data sovereignty |
| GitLab CE | Upgrade to Enterprise Edition with Geo, Security Scanning, Compliance |
SOVEREIGN HOSTING
No Compromises
We operate on cloud platforms that meet German enterprise data protection and regulatory compliance requirements.
- EMPFOHLEN
EU-SOVEREIGN
STACKIT - Schwarz Group
100% German ownership, BSI C5 certified, DORA-ready. Data centers exclusively in Germany and Austria.
- No CLOUD Act exposure
- No US jurisdiction
- Data retention in Germany
HYPERSCALER
AWS EU (Frankfurt)
For companies with existing AWS environments. EU data retention with the certifications that enterprise customers expect.
- EU Data Retention
- ISO 27001 · SOC 2
- BSI C5
BRING YOUR OWN
Your infrastructure
Azure, GCP or On-Premises - individually evaluated and tailored to your company's compliance requirements.
- Azure / GCP
- On-Premises
- Hybrid Topology
DEVELOPER EXPERIENCE
Not just availability. A platform developers love to use
Keeping GitLab running is a given. We ensure your developers can work even more productively.
Golden CI/CD Pipelines
Standardized, reusable pipeline components ensure that every new project starts with best practices instead of an empty YAML file.
Shift-Left Security
SAST, DAST, Dependency Scanning, Secret Detection, and Container Signing - integrated into the pipeline by default.
Optimized Performance
Optimized Runner Infrastructure, Caching Strategies, and Build Acceleration. Your developers wait less and deliver faster.
Self-Service Platform
We build your platform so that your teams can onboard projects, configure pipelines, and manage workflows without having to create tickets.
GITLAB MANAGED HOSTING SERVICE LEVELS
The suitable operating model for your GitLab
Each enterprise project begins with a workshop for requirements analysis. Together we define the appropriate scope of services.
Standard
For teams that need a reliable and professionally managed GitLab without additional operational effort.
View SLA details
- Availability
- 99,5 %
- Support
- Business hours (Mon–Fri, 08:00–18:00 CET)
- Incidents Response
- P1: 1 hr · P2: 3 hrs (business hours)
- Infrastructure
- AWS EU (Frankfurt)
- Environments
- Production + Staging
- Updates
- Up to monthly updates + security patches
- Backup
- Weekly full backup · 12 hrs incremental · 30 days retention
- Recovery
- RPO 12 hrs / RTO 8 hrs
- Security
- Hardening · Vulnerability Management · WAF · Encryption
- Monitoring
- Infrastructure + Application Monitoring
- DR Tests
- On request
- MOST FREQUENTLY CHOSEN
Professional
For companies in regulated industries with high availability, sovereignty, and compliance requirements.
View SLA details
- Availability
- 99,8 %
- Support
- Extended hours · 24/7 for P1 incidents
- Incidents Response
- According to customer SLA
- Infrastructure
- STACKIT Sovereign Cloud or AWS EU
- Environments
- Production + Staging + on request
- Updates
- Up to monthly updates + security patches
- Backup
- Daily full backup · 6 hrs incremental · 90 days · Geo-redundancy
- Recovery
- RPO 6 hrs / RTO 4 hrs
- Security
- Standard + Compliance Frameworks · Audit Logging · Annual Reviews
- Monitoring
- Complete Observability with Customer Read Access
- DR Tests
- Annual DR Validation
- Service Credits
- Financial SLA Assurance
Enterprise - Individual
For companies with specific regulatory, architectural, or operational requirements that go beyond standard packages.
View SLA details
- Availability
- Individual > 99.8%
- Support
- 24/7 support · by arrangement
- Incidents Response
- According to customer SLA
- Infrastructure
- Multi-Region · Multi-Cloud · Dedicated
- Environments
- Any topology
- Updates
- According to agreed maintenance windows
- Backup
- Custom RPO / Retention
- Recovery
- Custom RPO / RTO
- Security
- BaFin / DORA / BAIT / VAIT Documentation
- Monitoring
- Integrated into Customer ITSM
- DR Tests
- According to regulatory requirements
- Service Credits
- Individual contractual SLA
| SLA MATRIX | Standard | Professional | Enterprise - Individual |
|---|---|---|---|
| Availability | 99,5 % | 99,8 % | Individual > 99.8% |
| Support | Business hours (Mon–Fri, 08:00–18:00 CET) | Extended hours · 24/7 for P1 incidents | 24/7 support · by arrangement |
| Incidents Response | P1: 1 hr · P2: 3 hrs (business hours) | According to customer SLA | According to customer SLA |
| Infrastructure | AWS EU (Frankfurt) | STACKIT Sovereign Cloud or AWS EU | Multi-Region · Multi-Cloud · Dedicated |
| Environments | Production + Staging | Production + Staging + on request | Any topology |
| Updates | Up to monthly updates + security patches | Up to monthly updates + security patches | According to agreed maintenance windows |
| Backup | Weekly full backup · 12 hrs incremental · 30 days retention | Daily full backup · 6 hrs incremental · 90 days · Geo-redundancy | Custom RPO / Retention |
| Recovery | RPO 12 hrs / RTO 8 hrs | RPO 6 hrs / RTO 4 hrs | Custom RPO / RTO |
| Security | Hardening · Vulnerability Management · WAF · Encryption | Standard + Compliance Frameworks · Audit Logging · Annual Reviews | BaFin / DORA / BAIT / VAIT Documentation |
| Monitoring | Infrastructure + Application Monitoring | Complete Observability with Customer Read Access | Integrated into Customer ITSM |
| DR Tests | On request | Annual DR Validation | According to regulatory requirements |
| Service Credits | — | Financial SLA Assurance | Individual contractual SLA |
OUR EXPERTS
Our team behind your GitLab
Our experts are part of the GitLab Contributors Platform. Through their active participation in the community, our team knows the GitLab core architecture in detail - and brings this knowledge directly to your platform.
FAQ
Frequently Asked Questions
Most migrations from Jenkins, Azure DevOps, Bitbucket, or GitHub take between 6 and 14 weeks depending on the number of repositories, complexity of pipelines, and degree of parallelization. Every project starts with a migration workshop where we jointly set the actual schedule.
On STACKIT, your data is stored exclusively in Germany and Austria - without CLOUD Act exposure and outside the jurisdiction of the US. In AWS EU, we operate your environment in Frankfurt with EU data retention. Operational access is exclusively by demicon engineers based in the EU. All accesses are audit-proof logged.
GitLab versions are updated up to monthly depending on the service package and requirements. Security patches in the Professional package are applied within 48 hours of their release (accelerated maintenance window). In the Standard package, installation occurs in the next regular maintenance window.
Yes. The Professional package includes 24/7 on-call readiness for P1 incidents. The Enterprise package provides full 24/7 coverage with dedicated on-call engineers and integration into your ITSM system (e.g., ServiceNow or Jira Service Management).
For the Standard package, we offer annual contracts with quarterly review dates. Enterprise projects are individually agreed upon and include customized SLA targets, service credits, and individual termination terms.
Your data and configurations remain your property at all times. At the end of the project, you receive a fully documented handover - including Infrastructure as Code, runbooks, and a structured transfer of knowledge to your team or a new service provider.
FOR YOUR APPLICATIONS
