Success Story: Smart Vending. Smart Observability. Powered by Invenda, Datadog and demicon

Invenda Group AG, a Swiss innovator in smart vending, is redefining the way retail and technology intersect — with intelligent machines, a powerful proprietary software stack, and a clear focus on global scale. But as the company expanded, the complexity of its distributed systems exposed a critical need: full-stack observability.

To keep operations efficient and scalable, Invenda turned to demicon to evolve from reactive monitoring to proactive, data-driven control — with Datadog as the foundation for real-time insights, automation, and traceability.

The Challenge: Scaling Without Losing Sight

As Invenda’s infrastructure grew, visibility across systems declined. Logs were scattered, performance metrics were inconsistent, and identifying the root cause of issues became increasingly time-consuming. With customer experience and operational speed at stake, the company needed a unified solution — one that could integrate logs, traces, and metrics across cloud services, IoT devices, and custom applications.

Benefits for the Customer

By moving from reactive monitoring to proactive observability, Invenda was able to:

Reduce incident resolution time dramatically

Gain real-time, full-stack visibility across applications, infrastructure, and IoT layers

Improve team collaboration through shared dashboards and data-driven workflows

 Lay the foundation for scalable operations across global markets

"Close collaboration with Invenda’s team and the targeted use of Datadog made this project a complete success."

Vilius Kukanauskas

Agile DevOps Engineer - demicon

How You Can Benefit with demicon

Whether you're managing cloud-native platforms, IoT environments, or hybrid infrastructures — demicon helps organizations transform complexity into clarity. With deep expertise in observability, automation, and strategic enablement, we support your teams in building resilient systems that scale with your business.

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