OPERATE
GitLab MSP Partner
GitLab trusts us to operate production instances as an officially certified managed service provider.
We offer top-notch services to successfully shape your digital transformation.
Digital solutions that enhance your efficiency and take your business to the next level.
As a strategic partner of leading technology providers, we support you in achieving digital excellence.
We offer top-quality services to successfully shape your digital transformation.
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Become our next Demiconian! Unleash your potential in an innovative and dynamic team.
demicon advises, migrates, implements, and operates GitLab - backed by all three GitLab partnerships and thousands of hours in enterprise engagements across regulated industries.
Work with the #1 Partner in EMEA for Professional Services
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You need GitLab running at its best - secure, fast, compliant - without building a dedicated platform team to keep it alive.
demicon delivers managed GitLab hosting as the natural next step after advisory and implementation. We don’t just keep your instance running. We optimise it so your developers ship faster and safer, on infrastructure that meets German and EU regulatory requirements.
One provider. From first conversation to production operations.
In the DACH market, very few companies hold all three. demicon is the German option.
GitLab trusts us to operate production instances as an officially certified managed service provider.
Recognised by GitLab to advise on platform strategy, architecture, and licensing.
Implement according to GitLab's own engineering standards - from architecture to rollout.
STEP 1
Where should you go?
STEP 2
We move you safely.
STEP 3
We build it right.
STEP 4
We run it.
Enterprise engagements
Hours delivered
Industries
CoUntries
Of Europe's top financial institutions
Most managed hosting providers assume you’re already on GitLab. We start wherever you are.
| SOURCE PLATFORM | WHAT WE DELIVER |
|---|---|
| Jenkins → | Full CI/CD transformation - pipelines, runners, automation. |
| Azure DevOps → | Repository migration, pipeline conversion, workflow redesign |
| Bitbucket → | Complete migration with history preservation, zero data loss |
| GitHub → | Repo migration, CI/CD component libraries, GitLab-native workflows |
| GitLab SaaS → | Move to self-managed with full control and sovereignty |
| GitLab CE → | Upgrade to Enterprise Edition with Geo, security scanning, compliance |
We operate on cloud platforms that meet German enterprise requirements for data protection and regulatory compliance.
100% German-owned, BSI C5 certified, DORA-ready. Data centers exclusively in Germany and Austria.
For organisations with existing AWS commitments. EU data residency with the certifications enterprises require.
Azure, GCP, or on-premises - evaluated case-by-case against your compliance team's approvals.
Keeping GitLab alive is table stakes. We make it work better for your developers.
Standardised, reusable pipeline components so every new project starts with best practices, not a blank YAML file.
SAST, DAST, dependency scanning, secrets detection, and container signing - baked into the pipeline by default.
Runner infrastructure tuning, caching strategies, and build acceleration. Your developers wait less, ship more.
We build the platform so your teams can onboard projects, configure pipelines, and manage workflows - without filing tickets.
| SLA MATRIX | Standard | Professional | Enterprise - Custom |
|---|---|---|---|
| Availability | ✓99.5% | ✓99.8% | ✓Custom > 99.8% |
| Support | ✓Business hours (Mon–Fri, 08:00–18:00 CET) | ✓Extended hours · 24/7 for P1 incidents | ✓24/7 full coverage · defined on-call |
| Incident response | ✓P1: 1 bus. hr · P2: 3 bus. hrs | ✓Per customer SLA | ✓Per customer SLA |
| Infrastructure | ✓AWS EU (Frankfurt) | ✓STACKIT sovereign cloud or AWS EU | ✓Multi-region · multi-cloud · dedicated |
| Environments | ✓Production + Staging | ✓Production + Staging + on request | ✓Any topology |
| Updates | ✓Up to monthly upgrades + security patches | ✓Up to monthly upgrades + security patches | ✓Aligned to change windows |
| Backup | ✓Weekly full · 12h incremental · 30-day retention | ✓Daily full · 6h incremental · 90-day · geo-redundant | ✓Custom RPO / retention |
| Recovery | ✓RPO 12h / RTO 8h | ✓RPO 6h / RTO 4h | ✓Custom RPO / RTO |
| Security | ✓Hardening · vuln mgmt · WAF · encryption | ✓Standard + compliance frameworks · audit logging · annual review | ✓BaFin / DORA / BAIT / VAIT documentation |
| Monitoring | ✓Infrastructure + application health | ✓Full observability with customer read access | ✓Integrated with customer ITSM |
| DR testing | ✓On request | ✓Annual DR validation | ✓Per regulatory cadence |
| Service credits | — | ✓Financial SLA backing | ✓Custom contractual SLA |
Our experts are part of the GitLab Contributors Platform. This active community engagement ensures our team knows GitLab's core architecture inside out, giving you a direct line to cutting-edge platform expertise.
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Sep 25, 2025 by DEMICON
Sep 25, 2025 by DEMICON