19 min read
Monday in Town - Cologne
Experience monday.com in Town Cologne with demicon – live insights, networking, and modern collaboration!
monday.com Service
Faster service processes from A to Z with intelligent automation & AI
monday.com improves service processes through efficient task tracking and real-time communication.
Efficient Task Tracking
Fast Response
Real-Time Collaboration
Automation Possibilities
Comprehensive Reporting
Customer Satisfaction
PATRICK AYERS
Team Lead
As Team Lead and Account Manager, I optimise processes and strengthen customer relationships.
PHUONG NGUYEN
Customer Success Manager
As a Customer Success Manager, I optimise processes and promote sustainable success
Self-Service Customer Experience
Enable customers to resolve common issues on their own so employees can focus on critical concerns.
Automatic Ticket Classification
Let AI automatically tag tickets by type, urgency, sentiment, department and more to accurately prioritise incoming tickets.
Intelligent Ticket Routing
Speed up ticket processing and reduce manual work by automatically assigning tickets to the relevant agent or team.
Knowledge Base Support for Agents
Solve a wider range of problems with AI support that provides relevant information and minimises unnecessary escalations and delays.
NO-CODE, LOW-CODE
Full freedom to scale according to business requirements
Easily create automated service processes that cover the entire organisation and can be quickly adapted as needed - without expensive developer or implementation costs.
Increase productivity: Seamless monday.com onboarding in 6 weeks with 12 hours of consulting!
12h in 6 weeks
3.000 EUR
Boost your organisation's productivity with our comprehensive monday.com onboarding program! Our structured onboarding journey ensures a seamless transition to monday.com, tailored to your business needs, in just 6 weeks with 12 hours of consulting!
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Seamless transition: Smooth, customised onboarding to monday.com for your needs.
Increased productivity: Significant improvement in team productivity and workflow efficiency.
User acceptance: High user acceptance rates enable your team to use the full functionality.
Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.
Maximising success: 18 hours of premium onboarding with training & 3-week test run!
18h in 12 weeks4.000 EUR
Our premium onboarding package offers 18 hours of consulting, all the benefits of standard onboarding and additional services, including a 3-week test run with a dedicated team. Users receive either basic or advanced training, admins receive specialised admin training for seamless platform navigation.
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Seamless transition: Smooth, customised onboarding to monday.com for your needs.
Increased productivity: Significant improvement in team productivity and workflow efficiency.
User acceptance: High user acceptance rates enable your team to use the full functionality.
Expert guidance: Access to expert guidance ensures that questions or challenges are dealt with quickly.
Mastering monday.com basics and functions
1 hour300 EUR
Get started with monday.com now! The training provides important basics about the most important functions of monday.com. You will also get an introduction to monday.com products based on the main differences.
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Software expertise: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Exploit the full potential of monday.com with expanded knowledge
1.5 hours500 EUR
Expand your monday.com knowledge with our Advanced Training! Dive into advanced features, optimise workflows, integrate third-party apps and master reporting functions. Unleash the full potential of monday.com!
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Software expertise: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Mastering the configuration and administration of the monday.com account
1 hour300 EUR
Configure and set up your monday.com account! Learn how to use and manage your monday.com account properly. This comprehensive training course covers cross-team configuration, authorisations, IT security and statistics and prepares administrators for all challenges.
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Software competence: Comprehensive knowledge and ability to use the platform efficiently
Workflow efficiency: Use of functions for efficient and optimised processes
Team collaboration: best practices for improving team coordination and communication
Robust account management: learning skills to master all administrative challenges
Unlock your business potential with our comprehensive strategy and transformation services
8 hours1,550 EUR
Drive growth and innovation with our expert services in strategy design, assessments, workshops and no-code solutions. From goal alignment to seamless implementation, we optimise your operations for success.
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Increased efficiency: Optimised processes and automation reduce manual effort.
Increased innovation: Collaborative workshops promote creative solutions.
Improved decision-making: Assessments provide insights for strategic decisions.
Cost savings: Reduced development and operating costs through low-code/no-code solutions.
Seamless data migration from US to EU servers with our powerful app
8 hours1.550 EUR.
Our migration app speeds up data transfer between monday.com instances from weeks to hours. Minimise errors and efficiency with demicon's expertise.
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Time saving: Reduces migration time from weeks to hours.
Comprehensive data transfer: Ensures a more complete and accurate migration than manual Excel imports.
Professional support: A process that is in good hands, backed by expertise and experience.
Seamless data import: Ensures that data is imported directly to the correct server location while maintaining organisational structure and integrity.
SUCCESS STORY ENERGY
Dynamic Project Management as the Foundation for Sustainable Success
CLIENT W Power GmbH (Part of the Wirth Group)
TOOLS monday.com
CHALLENGES
The existing Excel-based project management system was unstructured, inefficient, and not scalable. Delays due to a lack of real-time data and poor collaboration hindered business growth.
APPROACH
demicon implemented monday.com as a central platform to structure project management. Standardised templates, automation, and training facilitated the transition and improved collaboration.
SOLUTION
By consolidating all projects into monday.com, processes became more transparent, decision-making was accelerated, and resources were used more efficiently. Automation and real-time monitoring enhanced strategic focus and long-term scalability.
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